If you are using an Exchange account, this would be called OWA which stands for “Outlook Web Access” or “Outlook Web Application”. In general each ISP offers this method as well.
Your web mailbox is how you would access your mailbox via an Internet browser. Now it is time to check your web mailbox. Check your web based mailboxĪt this point we have determined that the message is not in your mailbox on your computer (or in a mailbox on another device) and that it doesn’t appear to be blocked by a local application or configuration. If you are using a POP3 account, make sure you have configured all your devices to leave a copy on the server so that each device can collect all mail.
If so, it could indicate an issue with your current Outlook configuration only and a new mail profile might help. If you have your mailbox configured on multiple computers or mobile devices (laptop, tablet, mobile phone, etc…), check if the message has arrived on any of those computers. Collecting your mail on multiple computers or a mobile phone
Outlook 365 not receiving emails how to#
See the documentation of your anti-spam application to find out what it does exactly when it classifies a message as spam and how to disable its Outlook integration. This could be somewhere within the tool itself or in a separate folder in Outlook. If you also have a 3rd party anti-spam tool installed, disable this as well and/or see if it holds the message in quarantine somewhere. For more info see Disable virus scanner integration? If you are using a virus scanner which integrates with Outlook or acts as a “mail proxy” via a special mail module to scan your message before delivery, you should disable or uninstall this component of your installed security suite and see if the message arrives now.ĭisabling your virus scanner completely will usually not help you with this and would put you at risk only disable the mail module, which is safe to do. Check virus scanner or 3rd party anti-spam tools If you have rules configured to sort your mail automatically, it could be that the message has been moved to another folder or even been deleted.Ĭheck your subfolders or do a search for messages that have been received today or disable all your rules and have the sender send it to you again.Ī good way to keep up with new messages when using rules to move them is by using a “Today’s Unread Mail” Search folder. This one might be obvious but can be easily overlooked ĭid the message perhaps end up in your Junk E-mail folder? Search for messages received Today Tell them the results of these tests and they should be able to trace the in- or outgoing message and see where exactly it gets dropped. In that case you or the sender should contact the mail administrator or ISP. If you still can’t receive the message after performing the tests below, then it is quite likely that there is something wrong at mail server level. This is quite a generic request which could have a complex background but there are some easy things you could try and check without needing to contact your ISP or email administrator. I do receive other new messages from others though. The sender has already sent it to me again but it still doesn't arrive either. Someone has sent me a message but it still hasn't arrived.
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